Data Protection, Privacy Policy and Cookies

Effective Date: 1st Jan 2025

www.knollpumps.com (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or interact with our website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, email address, phone number, or other details you provide when contacting us or signing up for services.

• Usage Data: such as your IP address, browser type, operating system, pages visited, and time spent on the site.

• Cookies & Tracking: We may use cookies and similar technologies to improve website performance and your browsing experience.

2. How We Use Your Information

We use your information to:

• Provide and improve our website and services.

• Respond to your enquiries or requests.

• Send you updates, if you have opted in.

• Monitor website usage and enhance user experience.

• Comply with legal obligations.

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Your consent.

• Our legitimate interests (e.g., improving services).

• Contractual necessity.

• Legal compliance.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Regulatory or legal authorities when required by law.

5. Data Storage & Retention

Your data will be stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights

Under GDPR and UK data protection law, you have the right to:

• Access, correct, or delete your personal data.

• Restrict or object to processing.

• Withdraw consent at any time.

• Lodge a complaint with the ICO (Information Commissioner’s Office).

7. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

9. Contact Us

For questions or requests regarding your personal data, please contact us at:
Email: jo.bonney@knoll-mb.uk
Address: The Paddocks, Padbury, Bucks, MK18 2AU

🛡️ Data Protection Policy

1. Purpose
This Data Protection Policy ensures that www.knollpumps.com complies with data protection laws, including the UK GDPR and Data Protection Act 2018.

2. Scope
This policy applies to all staff, contractors, and systems that process personal data for www.knollpumps.com

3. Principles
We adhere to the following principles:

• Lawfulness, fairness & transparency – Data will be processed legally, fairly, and transparently.

• Purpose limitation – Data will only be collected for specified, explicit purposes.

• Data minimisation – Only the data necessary for our operations will be collected.

• Accuracy – Data will be kept accurate and up to date.

• Storage limitation – Data will not be kept longer than necessary.

• Integrity & confidentiality – Data will be kept secure.

• Accountability – We are responsible for demonstrating compliance with these principles.

4. Data Subject Rights
Individuals have the right to access, rectify, erase, restrict, object, and request portability of their personal data. Requests will be handled promptly and in accordance with legal obligations.

5. Data Security
We will:

• Use encryption, secure servers, and access controls.

• Limit data access to authorised personnel.

• Regularly review and update our security measures.

6. Data Breach
In case of a data breach, we will:

• Assess the severity.

• Notify the ICO within 72 hours if required.

• Inform affected individuals where necessary.

7. Training & Awareness
All staff handling personal data will receive training on data protection responsibilities.

8. Contact
If you have any concerns about data protection, contact:
Data Protection Officer (if applicable): Jo Bonney/jo.bonney@knoll-mb.uk

Cookies Policy

Effective Date: 1st Jan 2025

This Cookies Policy explains how www.knollpumps.com (“we”, “our”, “us”) uses cookies and similar technologies to provide, improve, and protect our website and services.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function, improve performance, and provide insights into how users interact with them.

2. Types of Cookies We Use

We may use the following types of cookies:

• Strictly Necessary Cookies – Essential for the website to function (e.g., security, logging in).

• Performance & Analytics Cookies – Collect information about how visitors use the site (e.g., Google Analytics).

• Functional Cookies – Remember your preferences and settings.

• Advertising / Targeting Cookies – Used to deliver personalised ads or measure ad performance.

3. Third-Party Cookies

Some cookies may be placed by third parties (e.g., analytics, embedded videos, social media sharing buttons). These are governed by the third party’s own privacy and cookies policies.

4. How We Use Cookies

We use cookies to:

• Ensure the website works properly.

• Analyse site traffic and performance.

• Enhance user experience.

• Support marketing and advertising activities (if applicable).

5. Managing Cookies

You can control or delete cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

For guidance, visit:

• AboutCookies.org

• ICO Cookies Guidance

6. Consent

When you first visit our website, you will be asked to consent to the use of non-essential cookies. You can withdraw or change your consent at any time through our cookie banner or browser settings.

7. Updates to This Policy

We may update this Cookies Policy from time to time. Any changes will be posted on this page with a new effective date.

8. Contact Us

If you have questions about our use of cookies, contact us at:
Email: jo.bonney@knoll-mb.uk
Address: The Paddocks, Padbury, Bucks, MK18 2AU